We stand behind the quality of every product we supply. Goods carry the manufacturer's genuine warranty, and we deal with the manufacturer on your behalf throughout the process.
Activate the 20-year Jotun/PPG coating warranty
Register your warranty or submit a warranty claim online — no sign-in required.
1. Warranty period
The warranty period follows the manufacturer's published terms for each product group and is stated on the product page or quote where applicable.
Finishing coat
The Jotun/PPG powder coating is warranted for up to 20 years against fading, peeling and abnormal deterioration, provided the product is installed, cleaned and used per the guidelines. This covers coating defects, not mechanical damage after installation.
Aluminium profiles & alloy
Extruded aluminium bars are guaranteed to the correct alloy grade (A6061/A6063/A6005S), T5 heat treatment, cross-section tolerance and thickness published for each system at the time of dispatch.
Accessories & gaskets
Accessories, hinges, locks and gaskets supplied are genuine, matched to the system and free of defects at delivery. Natural wear during use is not covered by the long-term warranty.
2. Warranty scope
Covered
- Manufacturer material or workmanship defects
- Products not matching the agreed specification or quality grade
- Goods past their shelf life or with broken seals at delivery
- Functional failure under normal, rated use within the warranty period
- Incorrect or missing documents (CO/CQ, conformity certificates) — reissued free of charge
Note: Standard warranty terms apply when the product is installed, cleaned and used per the guidelines. Highly corrosive environments (coastal, chemical) may require a dedicated coating and separate terms — contact us for advice on the right solution.
3. Not covered by the warranty
The warranty does not apply to damage or deterioration caused by:
- Incorrect installation, handling or storage of the product
- Use beyond the rated capacity or contrary to the manufacturer's instructions
- Exposure to corrosive environments or conditions beyond the product's design
- Natural wear of accessories and gaskets during use
- Physical damage, impact or scratches after delivery
- Modification, alteration or repair by an unauthorised party
- Minor surface or cosmetic imperfections that do not affect function
- Natural disasters (fire, flood, storm)
4. Warranty claim process
Step 1 — Contact us
Notify us within 30 days of discovering the issue. Email info@nhomquangminh.com or call +84 989 126 798.
Step 2 — Provide documentation
Send proof of purchase (invoice or order number), photos of the fault, the in-service date and usage details. Include the original warranty card if available.
Step 3 — Assessment
Our team reviews the claim within 5–7 business days and works with the manufacturer. We may request additional information or arrange an on-site inspection if needed.
Step 4 — Resolution
If accepted, we will repair, replace or credit the product value under the manufacturer's warranty terms. Resolution typically takes 1–3 weeks depending on the manufacturer's process.
Important: Warranty claims must be made in writing. Verbal claims are not accepted. Please keep all correspondence and related records.
5. Warranty support contact
- Phone: +84 989 126 798 (during business hours)
- Email: info@nhomquangminh.com (reply within 2 business hours)
- Registration & claim form: Submit the form online (fastest response)
If you have questions about warranty scope or the claim process, please contact our team. You can also view our documentation & standards.